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Shipping & Returns

SHIPPING POLICY

Our in-house fulfillment team ships all orders from our headquarters located in Houston, Texas. Orders with Standard shipping will ship in around 2-4 business days. Orders with Priority or Express shipping will ship within 1 business day.

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Shipping Time Estimates are as follows:

     - Standard: 7-10 business days
     - Priority: 3-5 business days
     - Express: 2-4 business days

Return & Exchange Policy

We stand behind every product that we sell. If you aren't 100% satisfied, we're here to help!

 

We accept returns of items that are unused, unwashed, and in new condition.

  • Returns received within 30 days of original ship date will be refunded in full, minus shipping charges

  • Returns received within 31-60 days of original ship date will receive store credit

  • We cannot accept returns after 60 days

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Please note that shipping costs are non-refundable. Customers are responsible for paying return and exchange shipping costs, unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label.

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Please visit our Returns Center to initiate a return.

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Conditions

  1. Shipping charges are non-refundable.

  2. Defective products are allowed for return for replacement or credit within 45 days or if the product is still within its warranty.

  3. All returns must be within 45 days of the original date of purchase. Thereafter, all sales are final.

  4. All returns must be re-sellable, which is in original condition and in original packaging. Any items returned to us in used condition without packaging will not be credited. Unfortunately, for sanitary reasons, we cannot accept returned toys that have been in your dog’s mouth.

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